Site5 Web Hosting Review

By

Cosmo

|

Sep 2 - 2014

Site5

Web Hosting Review

Site5is a web hosting provider founded in 1998 by Rod Armstrong and Matt Lightner in Sam Ramon, California. It has gone through a number of changes after being acquired by web hosting industry veterans Ben Welch-bolen and Joel Brown in 2007.

It now features one of the most expansive data center locations of any other web host with servers located in22 countriesincluding the United States, Canada, Brazil, London, Australia and Singapore. It is also one of the few remaining large independent web hosts on the market today.


Site5 caters more to designers and developers which is reflected also in its well-designed website. It's also no wonder that it competes with Media Temple as one the web hosts favored by web design sites.


Shared Hosting Plans

Site5 offers a solid selection of web hosting solutions that includes shared hosting, cloud hosting as well as VPS hosting plans.


Its shared hosting plans comes in two varieties, a standard shared hosting range and a cloud-based solution. Its standard shared hosting range comprises ofhostBasic, hostPro & hostPro + Turbopackages with the following features.

Packages hostBasic hostPro hostPro + Turbo

24 Month Term

2 year plan

$4.95

monthly

$8.95

monthly

$11.95

monthly

12 Month Plan

1 year plan

$5.95

monthly

$9.95

monthly

$12.95

monthly

Monthly Term

1 month plan

X

$10.95

monthly

$13.95

monthly

Disk Space

Unlimited

Unlimited

Unlimited

Bandwidth

Unlimited

Unlimited

Unlimited

Domains

1

Unlimited

Unlimited

Dedicated IP

X

X

Free Migration

Server Location Choice

Choose a location close to you or your visitors.

Easy Website Builder

Site5's website editor has over 600 free templates to choose from.

Daily Backups

Server backups performed nightly to prevent against data loss.

Backstage Account Manager

Site5's unique interface to manage all aspects of your account.

SiteAdmin Panel

Site5's custom theme for cPanel.

MultiAdmin Panel

Allows for separate control panels for each website created.

X

X

99% Uptime Guarantee

Site5 will give customers a full refund if its stated uptime is not achieved.

45-day Money Back Guarantee

Full refund upon cancellation within first 45 days

E-Commerce Features

Includes CubeCart, OS Commerce & Zen Cart

Fantastico

1-click installer for popular 3rd party scripts like WordPress, Drupal & more.

30-day Free Trial

Site5 offers a 30 day free trial for all of its shared hosting plans.

6-Hour Response

Refund if Site5 does not respond to technical issues within 6 hours.

Cloud Web Hosting

Site5 also offers cloud web hosting plans targeted at small and medium size businesses who may not have large budgets but still require a very high level of uptime. It's perfect for websites that are not busy enough to need the increased hardware resources of a VPS or dedicated server but still would like to have access to enterprise grade hardware and uptime.


Site5 has 3 cloud web hosting plans -Plus, Advanced & Premium- plans with the following features :

Packages Plus Advanced Premium

12 Month Term

1 year plan

$20.00

monthly

$27.00

monthly

$36.00

monthly

Monthly Term

1 month plan

$25.00

monthly

$30.00

monthly

$40.00

monthly

Disk Space

10 GB

20 GB

40 GB

Bandwidth

100 GB

200 GB

500 GB

Domains

Unlimited

Unlimited

Unlimited

Free Migration to Site5

Backstage Account Manager

Site5's unique interface to manage all aspects of your account.

SiteAdmin Panel

Site5's custom theme for cPanel.

MultiAdmin Panel

Allows for separate control panels for each website created.

Easy Website Builder

Site5's website editor with over 600 free templates to choose from.

Daily Backups

Backups on servers are performed nightly to prevent against data loss.

Redundant Failover Ability

Each Site5 server runs at least 2 of every component as backups.

Redundant Cloud Email

Emails are stored on your Cloud VPS to receive improved uptime.

Fantastico

1-click installer for popular 3rd party scripts including WordPress, Drupal & more.

99% Uptime Guarantee

Site5 will give customers a refund if its stated uptime is not achieved.

45-day Money Back Guarantee

Full refund upon cancellation within first 45 days

30-day Free Trial

Site5 offers a 30 day free trial with all of its shared hosting plans.

30 Day Free Trial

Site5 offers a 30 day free trial with its standard web hosting plans that you can try by using the coupon codeFREETRIALand selecting the one month billing plan when signing up. You can easily continue your service on the same hosting plan by simply contacting Site5.


As far as we can tell, Site5 is the only web host in the market that provides a free trial of its plans which is a welcome gesture and one that shows the confidence they have in their offerings.


Automatic Renewal of Plans

Site5 automatically renews its customers' plans upon the expiry of their initial registered hosting terms as a courtesy. This is a standard web hosting industry practice but one that customers may be unaware of. Under Site5'sTerms of Service:



Cancellation / Refund Policy

Site5 plans are backed by a15-day money back guaranteefor its VPS plans and a45-day guaranteefor other standard shared (non VPS) hosting plans. Specifically :

45 Day Guarantee 15 Day Guarantee

Shared Web Hosting

Shared Cloud Web Hosting

Reseller Hosting

Reseller Cloud Hosting

Managed VPS Hosting

Unmanaged VPS Hosting

Cloud VPS Hosting

Site5 does not have a refund policy outside the above money back guarantees. However, on a case-by-case basis and at its sole discretion, Site5 may award a pro-rated refund to a client.


Uptime

Site5 offers a99.9% uptime guaranteewith its managed plans that entitles its customers to a credit refund based on the following schemes depending on whether the plans are standard or cloud-based :

Uptime Shared, Reseller, Managed VPS Uptime Cloud - Shared, Reseller, Managed VPS

100% - 99%

No credit

100% - 99.99%

No credit

99.9% - 99.5%

5%

99.99% - 99.95%

5%

99.5% - 99%

10%

99.95% - 99.9%

10%

99% - 98%

15%

99.9% - 99.8%

15%

98% - 95%

25%

99.8% - 99.5%

25%

Below 95%

100%

Below 99.5%

100%

Do note that credit refunds are automatically applied to future invoices (e.g. the following month's hosting fee) and cannot be redeemed in cash. Site5's uptime guarantee does not include downtime that is out of Site5's control, including but not limited to: upstream network outages, internet backbone congestion, outages caused by acts of god, and facility power failures.


More impressively, Site5 is the only web host on the market that provides up to dateuptime reportson its servers around the world. These statistics come directly from Site5’s Apache monitoring system so customers are actually seeing the same numbers as the people at Site5.


Lastly, Site5 also providesreal time status reportson all of its servers worldwide. Site5's transparency on its server performance is an admirable effort.


Site5 has maintained an industry-standard 99.9% uptime on all if not most of its servers in the past 2 years.


Plan Features & Add-Ons

Site5 offers a number of value-added services on top on your web hosting plan which we list down below. Click on the links below to learn more.

Culture and management

Site5 was founded by Matt Lightner and Rod Armstrong but is now owned and run by Ben Welch-Bole (previous owner of WebHostingUnleashed) and Joel Brown. Ben is the present CEO of Site5 while Joel is the President.


Interestingly, Ben was also once a vice president at HostGator and in his profile has said that he “learned more than he thought possible about the hosting industry, marketing and management” at HostGator.


The Site5 team consists of 117 staff members that work 100% remotely from 21 locations around the world from Brazil to Uruguay.


In an interview, Tom Sepper, Chief Operating Officer explains about Site5 being a remote company :


Question : Can you tell us a little bit about your staff? How many employees does Site5 have and where is tech support located?

Tom: Site5 is a completely remote company! Each of our 63 (back in 2011) staff members work from the comfort of their homes in locations all around the world. Among the countries represented: United States, Canada, Australia, England, India, Portugal, and more!


We prefer this approach as it allows us to hire team members to work hours that are fairly regular in their country but may be considered “graveyard shifts” in the US. This allows our team to be fully alert and focused on one thing – providing the best possible customer support that we can!

WordPress Hosting - 2011


As Site5's staff all work remotely around the world, the company has posted interviews of some of its staff on its website. You can read some of the colorful personalities presently working at Site5 by checking out the links below :


As you can see, Site5 is operated by a dedicated team with diverse backgrounds around the world that is still able to work together seamlessly.


Green Hosting

Site5’sgreen hosting initiativesare limited compared to some of its peers. The purchase and use of Renewable Energy Certificates (RECs or alternatively Green Tags) many not be agreed by all web hosts.


Some like GreeGeeks purchase up to three times the amount of RECs to offset the carbon emissions of its data centers while others like iPage which although do not use RECS, use other alternative cooling technology to cool their servers reducing energy consumption by 70%.


Site5 has opted for the latter, reducing the costs of its servers by leveraging on new technologies to lower power consumptions, using natural DC cooling technology and using virtualization software to scale efficiently.


In addition to that, Site5’s employees work remotely so there is no need for office space, equipment and lighting. This means there is also no driving by any of its employees. Because there is no office, Site5 is also virtually paperless with the exception of documents needed by banks and other organizations.


Special offers

Site5 offers periodical discounts on its web hosting plans. For the latest available coupons and offers, please see ourSite5 Promotionspage.


Conclusion

Site5is one of the best web hosting companies available today and has achieved many industry firsts including real-time uptime reports on every of its servers around the world as well as the compensation-backed customer support guarantee.



In a

nutshell

* For web hosting company in general and not to specific plans.

Pros

1.

Good Selection of Plans

Site5 offers a solid range of web hosting solutions including shared cloud hosting at decent prices.

2.

Uptime Refunds

Site5 offers a generous uptime refund scheme if its 99.9% uptime guaranteed is not fulfilled.

3.

Good Customer Service

Site5 provides good customer service. It offers a 6 hour response guarantee which entitles customers to a credit if complaints or queries are not answered within 6 hours.

Cons

1.

No Dedicated Hosting

Site5 does not presently offer dedicated server hosting plans so customers looking for these solutions may have to look for other web hosts.

Site 5

Shared Hosting Plans



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WebHostingTrivia

Worldwide, the digital warehouses i.e data centers use about 30 billion watts of electricity, roughly equivalent to the output of 30 nuclear power plants.

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