JustHost Web Hosting Review

By

Cosmo

|

Aug 30 - 2014

JustHost

Web Hosting Review

JustHostwas launched in 2008 by Just Develop It, a group of internet-focused companies based in the U.K. that provide web design, server monitoring and other internet-related solutions based in the U.K. It’s CEO, Chris Phillips, is incidentally also the CEO of Just Develop It.

As Just Develop It is predominantly involved in the provision of Internet-related services, the establishment of JustHost was seen as a natural extension to its businesses. Within 24 months of its inception, JustHost managed to achieved an impressive figure of more than 250,000 customers.


JustHost was however acquired in 2010 by Endurance International Group (EIG) which also owns numerous other prominent web hosts including Bluehost, HostMonster and iPage. A little more of this a bit later.


Shared Hosting Plans

JustHost provides a full selection of web hosting solutions including shared, VPS and dedicated server hosting.


It offers 2 different shared hosting plans -Just Plan & Just Pro- which starts at promotional rates of $3.50and $19.99per month respectively.


The Pro Package has 80% less accounts per server which allows the use of more resources per account (more CPU usage, disk usage, bandwidth) for each Pro account. Both plans have the following features :

Features Overview Just Plan Just Pro

Disk Space

Unlimited

Unlimited

Bandwidth

Unlimited

Unlimited

Domains Hosted

Unlimited

Unlimited

Parked Domains

Unlimited

Unlimited

Subdomains

Unlimited

Unlimited

Free Domain Name

1 Year

For Life

Free Domain Privacy

X

Dedicated IP

X

SSL Certificate

X

cPanel Control Panel

SimpleScripts 1-Click Installer

1-click installer of over 70 popular scripts like WordPress, Joomla, Drupal & more.

SpamAssassin

Prevents spam by using a variety of network tests to identify spam signatures.

48-Month Term

4 year plan

$3.50

monthly

X

36-Month Term

3 year plan

$3.95

monthly

$15.99

monthly

24-Month Term

2 year plan

$4.95

monthly

$17.99

monthly

12-Month Term

1 year plan

$5.95

monthly

$19.99

monthly

6-Month Term

Half-year plan

$7.95

monthly

X

3-Month Term

Quarterly plan

$8.95

monthly

X

Monthly Term

1 month plan

$11.95

monthly

X

Email Features

Plans Just Plan Just Pro

POP3/ POP3 Secure Email Support

IMAP / Secure IMAP Email Support

Webmail Support

Forwarding Email Accounts

Email Autoresponders

E-Commerce Features

Plans Just Plan Just Pro

SSL Secure Server

Free Generated Certificate

Open PGP / PGP Encryption

Shopping Carts

Popular shopping platforms including osCommerce, Agora, Cube & Zen carts.

Site Tools

Plans Just Plan Just Pro

Website Builder

Free Weebly Drag & Drop Website Builder.

Blogs

WordPress, b2evolution, PixelPost & more

Forums

phpBB, Simple Machines, Gbook & more

Content Management

Drupal, Joomla!, Moodle & more

Photo Galleries

Gallery2, Coppermine, ZenPhoto & more

Poll, Survey & Counter Tools

Site Promotion

Plans Just Plan Just Pro

Search Engine Submission

Google AdWords Credits

$100

$100

Facebook Ad Credits

$50

$50

Twitter Ad Credits

$50

$50

Bing & Yahoo! Ad Credits

$50

$50

Extra Add-Ons

Plans Just Plan Just Pro

Dedicated IP

per IP

$39.99

yearly

$39.99

yearly

SSL Certificates

per certificate

$69.99

yearly

$69.99

yearly

Additional Domain Name

per domain

$14.99

yearly

$14.99

yearly

Domain Privacy

per domain

$10.99

yearly

$10.99

yearly

SpamExperts Mail Filtering

per domain

$2.50

monthly

$2.50

monthly

SoloSEO Jumpstart

SEO tools: site submission, rapid indexing, a DIY SEO program & analysis reports.

$14.99

yearly

$14.99

yearly

SiteBackup Pro

Offers daily backups of your site to protect against unexpected data loss.

$1.67

monthly

$1.67

monthly

SiteLock Basic

Blocks malicious traffic & scans site daily for other harmful threats.

$1.67

monthly

$1.67

monthly

Regular Hosting Rates

Be sure to keep in mind that once your initial registered hosting term expires, the plan that you've subscribed for will automatically renew as a courtersy at the following regular rates.


Automatic renewals are a standard web hosting industry practice but one that may sometimes catch beginners offguard. You can read more about this below in ourautomatic renewal of planssection below.

Regular Rates Just Plan Just Pro

48 Month Term

4 year plan

$6.99

monthly

$19.99

monthly

36 Month Term

3 year plan

$6.99

monthly

$19.99

monthly

24 Month Term

2 year plan

$8.99

monthly

$22.99

monthly

12 Month Term

1 year plan

$9.99

monthly

$24.99

monthly

6 Month Term

Half year plan

$11.99

monthly

X

3 Month Term

Quarterly plan

$11.99

monthly

X

Monthly Plan

1 month plan

$11.99

monthly

X

Automatic Renewal of Plans

Under JustHost'sUser Agreement, it is entitled to make an automatic renewal of a customer's plan as a courtesy.


This is a standard web hosting industry practice but one that potential customers may not be aware of. JustHost will send customers a notification of this renewal a month before it automatically renews their plans.


We have reproduced the relevant parts of JustHost's User Agreement below :


4.   Automatic Renewal of Hosting Account

As a courtesy and not as an obligation (contractual or otherwise), fifteen (15) days prior to the expiration of Subscriber's Hosting Account or Domain(s) JustHost will automatically renew Subscriber's Hosting Account by charging the applicable fee for the non-promotional rate to Subscriber's current method of payment on file.


6.   Notification of Automatic Renewals

Subscriber will be notified of pricing for EACH successive period (or renewal period) no later than thirty (30) days prior to the payment date of SUCH successive period (or renewal period) for all products and services with a successive or renewal period of twelve (12) months or greater. This notification will be sent to the contact email address on file for the Account.


To disable the automatic renewal of your account, simply notify JustHost at least 15 days before the account expiration date by writing to [email protected].


Cancellation / Refund Policy

JustHost's plans are backed by ananytime money-back guaranteethat entitles subscribers to a full refund of the remainder of the a subscriber's current hosting term. This refund excludes the standard nonrefundable fees like setup fees, domain name registrations and non web hosting services.


Uptime

JustHost does not provide an explicit uptime guarantee with its plans. The only mention of an uptime statistic is a helpdesk article in relation to aserver uptime agreementthat states :


We at JustHost strive to offer the best in the industry for Network and Server uptime. Like all shared hosting companies from time to time, we experience downtime.


Server and Network uptime are dependent on a variety of issues, ranging from the activity by our clients, traffic to other sites, hardware failure, to issues like hard-drive failure and file corruption. Most issues are resolved in approximately 15 minutes.


However, on extreme issues, it may take more than 15 minutes to resolve. In these extremely rare circumstances, the server may require additional time to resolve the issue. This can take several hours and in very rare cases as much as a day to get your server back up and running.


Culture and management

JustHost was founded by Chris Phillips who is a venerable figure in the web hosting industry. Chris founded his first web hosting company, Dot5Hosting, in 2002 when he was just 17 and was once featured in a BBC article as one of therichest teens in the U.K.


Chris has since moved on to bigger things by founding Just Develop It and JustHost which he later sold to Endurance International Group. Although there is sparse information on Chris, we do have several interviews from which we can derive some clue on JustHost’s principles and corporate culture.


Luke Kendall, product manager at JustHost, explains JustHost’s competitive advantages:


We all know web hosting is an industry with fierce competition. So in what aspects do you think JustHost is doing better than the others?

Luke: It all comes down to branding, when you Google “web hosting” you will notice JustHost appears on the majority of websites within the search results. Where we do appear we usually do so very prominently and we will often come recommended on these sites. This means building relationships with your customers is key, without great customer service any success will be short term.



Just Develop It is formed by a group of young entrepreneurs. How does JustHost deal with the possibility that people doubt on the host efficiency due to the common belief that young age means inexperienced?

Luke: Anyone who doubts our efficiency just needs to look at our recent growth, we have expanded massively over the past year and it is not only due to our marketing efforts. At the end of the day it comes down to great service, something we pride ourselves in.


We are actually the only web hosting provider to offer an anytime money back guarantee, we wouldn’t offer this if we weren’t confident enough that our service was up to speed with the other leading web hosts in the industry.


So we can see that while JustHost is staffed and managed by a relatively young team, they have done a reasonable effort in running the company. There are however also been claims that JustHost has not been providing satisfying customer support.


JustHost was eventually acquired by EIG in 2010, a large technology company that owns a number of other prominent web hosting providers including Bluehost, HostMonster and HostGator. Definitely another feather in Chris's cap.


Plan Features & Add-ons

JustHost offers numerous value added services on top of their web hosting plans that provide many benefits and conveniences.

Green hosting

JustHost does not seem to presently have any green hosting initiatives but has a sister company acquired in 2011 which caters exclusively to green hosting calledSuper Green Hosting.


When we visited Super Green Hosting’s site, we could not find any information regarding its green hosting efforts and clicking on any of the links simply redirects a visitor to JustHost’s site.


Special offers

JustHost periodically offers discounts on its web hosting plans. Do check out ourJustHost Promotionspage for the latest available promotions.


Conclusion

JustHostis a decent hosting choice with a complete range of reasonably-priced web hosting solutions and comes with a nice anytime money back guarantee.



In a

nutshell

* For web hosting company in general and not to specific plans.

Pros

1.

Anytime Refund Policy

JustHost offers a full refund if canceled within 30 days and a prorated refund anytime after that.

2.

Affordable Plans

JustHost offers a complete range of plans from shared to dedicated server hosting at affordable prices.

Cons

1.

No Uptime Guarantee

JustHost does not offer any uptime guarantees or any refunds for downtime experienced.

Just Host

Shared Hosting Plans



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