iPage Web Hosting Review

By

Cosmo

|

Aug 23 - 2014

iPage

Web Hosting Review

iPageis one of the more prominent web hosting companies on the market today since it began providing web hosting services in 1998. It went inactive during the mid-2000s before being restructured to resurface again in 2007.

iPage currently has 1.5 million domains under management and serves over 1 million websites with customers in over 150 countries. It also operates two data centers in the Boston, MA area.


Shared Hosting Plans

iPage offers a complete range of web hosting solutions to cater to the needs of any type of websites which includes shared, VPS and dedicated server hosting plans.


iPage offers only one shared hosting plan it itsEssential Planwhich has the following standard features :

Features Overview iPage Essential Plan

Disk Space

Unlimited

Bandwidth

Unlimited

Domains per Account

Unlimited

Subdomains

Unlimited

Parked Domains

Unlimited

MySQL Databases

Unlimited

Setup Fee

Free

Free Domain Name

cPanel Control Panel

Anytime Money-Back Guarantee

Full / prorated refunds for cancellations.

36 Month Term

3 year plan

$1.89

monthly

24-Month Term

2 year plan

$1.89

monthly

12-Month Term

1 year plan

$3.50

monthly

Email Features

Features iPage Essential Plan

Email Accounts

Unlimited

Email Autoresponders

Webmail Access

POP3 / IMAP Support

Customizable Spam Filters

E-Commerce Features

Features iPage Essential Plan

SSL Secure Server

Free Generated Certificate

Open PGP / PGP Encryption

Shopping Carts

Includes popular osCommerce, Agora & ShopSite shopping cart platforms.

Site Tools

Features iPage Essential Plan

Website Builders

Drag & Drop Site Builder, Template-based Site Builder, Blog Setup Wizard & more.

Blogs

WordPress, b2evolution, PixelPost & more

Forums

phpBB, Simple Machines, Gbook & more

Content Management

Drupal, Joomla!, Moodle & more

Photo Galleries

Gallery2, Coppermine, ZenPhoto & more

Site Promotion

Features iPage Essential Plan

Google AdWords Credit

$100

Yahoo! / Bing Search Credit

$50

Facebook Advertising Credit

$50

Yellowpages.com Listing

Free Toll-Free Phone Number (U.S. Only)

Customer Support

Features iPage Essential Plan

24 x 7 Support

Phone, email & Live Chat.

Help Center

Extensive Online Help Center & Ticketing System

Speedy Response

Calls Answered in about a minute, on average

Extra Add-Ons

Features iPage Essential Plan

Automatic Site Backup

Automated daily backups to prevent against unexpected data loss.

$1.08

monthly

SiteLock Basic

Scans your site daily for malware & blocks malicious traffic.

$1.66

monthly

SubmitNet Basic

Optimizes & submits your site to business directories & top search engines.

$9.95

yearly

goMobi

Mobile website builder to make your site look great on all mobile devices.

$2.99

monthly

Do note that the Essential Plan will renew at the following regular rates after your initial hosting term is over :

36-months 24-months 12-months

$7.49

monthly

$8.49

monthly

$9.49

monthly

This is a fairly standard industry practice but one which customers may not be aware of.


Automatic Renewal of Plans

Another important point to note is that iPage automatically renews its subscribers' plans after the expiry of their initial registered hosting terms as a courtesy. This is documented in iPage'sUser Agreementwith a customer. We have reproduced below the relevant parts :


8 .   Billing and Payment

l.  You acknowledge, agree and authorize us to automatically bill and/or charge on your credit card for successive or renewal periods, unless terminated or canceled by either party as provided in this section.


11 .   Payment Policies - Processing

b.  By purchasing our services, you are agreeing to allow iPage to place your account on a recurring payment plan. The account will automatically be re-billed according to the terms of the plan, products or services you select. By continuing (or renewing) your services and products you further agree to all of iPage's Terms of Services and any price increases.


This is a standard web hosting industry practice but one that potential customers may not be aware. You can opt out of this by simply sending iPage an email of your intention to disable automatic renewals.


Cancellation / Refund Policy

iPage offers aAnytime Money Back Guaranteethat entitles its customers a refund of the remainder of their current hosting term at anytime that they decide to cancel.


Moreover, if a plan is canceled before the first 30 days after registration, all hosting fees will be refunded. We have reproduced the relevant parts of iPage'sUser Agreement:


3.  Cancellation Policy

b. This Agreement may be terminated or canceled at anytime by either party (Including by You, if you receive notice of an amendment to this Agreement) by giving the other party thirty (30) days prior written notice, provided that we may charge You a minimum $35.00 charge as an early cancellation fee.


c. ii.  iPage may (but is not obligated to) refund to You all pre-paid fees for basic hosting services for the full months remaining after effectiveness of cancellation (i.e., no partial month fees shall be refunded), less any setup fees, cancellation fees, and any applicable taxes and any discount applied for prepayment.


Do note that the standard non-refundable fees are excluded from refunds including setup fees and domain name registration fees. iPage's money back guarantee is also only applicable for credit-card payments only.


Uptime

We are unable to locate any uptime statistics on iPage's site or the provision of an uptime guarantee. The closest thing we can find that resembles an uptime guarantee is the following statement :


"Page's System Administration team monitors the network 24 hours a day, 7 days a week to ensure your site is up and running at all times."


Culture and management

Although there is sparse information about iPage's management, we at least know that its founder is Thomas Gorny. Thomas is also the CEO of UnitedWeb, an investment company that invests in, owns and operates a portfolio of technology, Internet and Internet-related growth companies.


iPage is presently a subsidiary of Endurance International Group (EIG) which is one of the technology companies in UnitedWeb's portfolio. Thomas's profile on UnitedWeb's site paints the picture of a savvy businessman and iPage should benefit from the backing of UnitedWeb and its network of technology companies.


In an interview, Thomas explains the things that set iPage from its competitors :


Question: What sets iPage apart from the hundreds of web hosting providers available today?

Thomas: Yikes, where to start? First, is our commitment to security. We're the only host that currently offers malware and spam scanning, along with security certificates at no extra cost. Services like this can cost up to $20/month or more.


Next is our team. We've been in the hosting industry since 1995, and during that time we've really listened to our customers. Of course, we offer an extremely competitive hosting product, but what sets us apart is our North American phone support, extremely easy-to-use tools, a unique pooled architecture and a green hosting environment.

Top-10-web-hosting.com


Justin Reynolds, iPage's Marketing Manager has this to say about iPage's customer service policy :


Justin: We put our customers first. Our team is constantly working on ways to improve our customers' experience with our products and services. Between usability testing, surveys, and other means of collecting feedback from our customers, we work with our product and engineering teams to make improvements. Recently, we launched a redesigned control panel, and last year, we focused on increasing email performance across the board.

Toptenwebhostingreview.com


Plan Features & Add-ons

iPage offers numerous add-ons on top of the features provided with its standard shared hosting plan. Check out the links below to learn more.

Green Hosting

iPage reduces its carbon footprint by purchasing enough Renewable Energy Certificates (RECs) to offset the energy use of its servers by 200%. This means that for every KWH of energy that its servers use, iPage purchases twice that amount in RECs.


This is equivalent to planting 244 acres of trees and means that iPage's servers are effectively 100% powered by wind energy supplied byCommunity Energy Inc. We note that iPage is one of the largest purchasers of RECs in the web hosting industry and is only exceeded by GreenGeeks (which purchases an equivalent of 300% of its energy use.).


iPage is also aGreen Power Partnerwith the U.S. Environmental Protection Agency. According to the EPA's website :


Partnering with EPA can help your organization lower the transaction costs of buying green power, reduce its carbon footprint, and communicate its leadership to key stakeholders. Buying green power is one of the easiest and most effective ways to improve your organization's environmental performance.


Special offers

iPage periodically offers discounts on its web hosting plans. Do check out ouriPage Promotionspage for the latest available promotions.


Conclusion

iPageis a solid web host that has been around since the 90s offering a range of fairly-priced web hosting plans. iPage also offers a long money back guarantee and a free SiteLock Basic with the first domain.



In a

nutshell

* For web hosting company in general and not to specific plans.

Pros

1.

Anytime Refund Periods

iPage offers an anytime money back guarantee that entitles its customers to a full refund upon cancellation within 30 days or a prorated refund after 30 days.

2.

Free SiteLock Basic

iPage's shared hosting plans come with SiteLock Basic free for the first domain registered with them.

3.

Solid Offering of Plans

iPage offers a good range of web hosting solutions at fair prices.

Cons

1.

No Uptime Guarantee

iPage does not offer any uptime guarantees or refunds for excessive downtime experienced.

i Page

iPage Essential Plan



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