InMotion Hosting Review

By

Cosmo

|

Aug 22 - 2014

InMotionHosting

Web Hosting Review

InMotion Hostingis one of the bigger web hosting companies on the market today and has been in business since 2001.

InMotion Hosting started back in February of 2001 with a small team that has grown to 70 employees as of 2010 with 55 located in its Virginia Beach office and 15 in its Los Angeles office. Of that number, 39 (or 55%) of InMotion's staff were devoted to customer service and systems.


InMotion Hosting's specializes in high-performance business class hosting offered in a comprehensive range of shared, VPS and dedicated server packages. It is also one of the industry's most awarded web host since its inception in 2001.


Plans and features

InMotion Hosting offers shared, VPS and dedicated server hosting plans but specializes in an enhanced shared hosting solution which it calls Business Class Hosting.

Business Class Hosting

InMotion's Business Class hosting plans come in -Launch, Power & Pro- packages with the following standard features :

Features Overview Launch Power Pro

Disk Space

Unlimited

Unlimited

Unlimited

Bandwidth

Unlimited

Unlimited

Unlimited

Domains Hosted

2

6

25

Parked Domains

6

26

Unlimited

Subdomains

25

100

Unlimited

MySQL Databases

2

50

200

Dedicated IP

X

SSL Certificate

X

Free Domain Registration

Free Domain Privacy

cPanel Control Panel

Easy-to-use Installer

Max Speed Zone Enabled

2 data center locations so that websites can run up to 6x faster.

24-Month Term

2 year plan

$5.99

monthly

$7.99

monthly

$13.99

monthly

12-Month Plan

1 year plan

$6.99

monthly

$8.99

monthly

$14.99

monthly

Monthly Plan

1 month plan

X

X

$17.99

monthly

Email Features

Plans Launch Power Pro

POP3/ POP3 Secure Email

IMAP / Secure IMAP Email Support

Webmail Support

Forwarding Email Accounts

Email Autoresponders

SpamAssassin

Protects against spam by using numerous network tests to identify spam signatures.

E-Commerce Features

Plans Launch Power Pro

SSL Secure Server

X

osCommerce Cart

X

Open Cart

X

Magento

X

Site Tools

Plans Launch Power Pro

Premium Website Builder

Powerful site builder with over 200 stunning premium templates.

Blogs

WordPress, b2evolution, PixelPost & more

Forums

phpBB, Simple Machines, Gbook & more

Content Management

Drupal, Joomla!, Moodle & more

Photo Galleries

Gallery2, Coppermine, ZenPhoto & more

Poll, Survey & Counter Tools

Site Promotion

Plans Launch Power Pro

Search Engine Submission

Google AdWords Credits

$100

$100

$100

Facebook Ad Credits

$50

$50

$50

Twitter Ad Credits

$50

$50

$50

Bing & Yahoo! Ad Credits

$50

$50

$50

Site Add-Ons

Plans Launch Power Pro

Dedicated IP

per IP

$24.00

yearly

$24.00

yearly

$24.00

yearly

Comodo SSL Certificates

per certificate

$99.99

yearly

$99.99

yearly

$99.99

yearly

McAfee Virus & Anti-Spam Protection

Provides spam blocking, virus & worm scanning, email attack protection & fraud protection.

1 email

$1.39

monthly

5 emails

$0.99

monthly

10 emails

$0.89

monthly

All Business Class plans come with InMotion Hosting'sMax Speed Zonesfeature which allows its customers to choose to have their websites hosted at either one of InMotion's West Coast (Los Angeles, CA) or East Coast (Washington, D.C.) data centers thereby speeding up loading times significantly - up to a theoretical 6x.


In addition to its Max Speed Zones, InMotion Hosting has also partnered with some of world's largest ISPs and peering exchanges to create direct data connections resulting in markedly faster connections.


Automatic Renewal of Plans

Like all other web hosts today, InMotion Hosting will renew its customers' plans after the expiry of the initial registered hosting terms as a courtesy. This is a standard web hosting industry practice but one which potential customers may be unaware of.


This discretion is explicitly stated in InMotion Hosting'sTerms of Service:


2.  Cancellation Policy

The Initial Term shall begin upon commencement of the Services to Customer. After the Initial Term, this Agreement shall automatically renew. Additionally after the initial term, you acknowledge, agree and authorize company to automatically bill and/or charge on your credit card for successive terms of equal length as the initial term, unless terminated or canceled by either party as provided in this section.


Cancellation / Refund policy

InMotion Hosting's Business Class are backed by a generous90-day money back guaranteethat offers the following refund schemes :

Plan Term Business Class VPS Dedicated

Monthly Term

1 month plan

90-Day

Guarantee

30-Day

Guarantee

30-Day

Guarantee

6-Month Term

Half year plan

90-Day

Guarantee

90-Day

Guarantee

30-Day

Guarantee

12 Month Term

1 year plan

90-Day

Guarantee

90-Day

Guarantee

30-Day

Guarantee

Standard non-refundable fees are excluded from refunds including domain name registrations and setup fees.


Customers exercising InMotion's free domain name promotion will have $11.95 deducted from their entitled refund per domain name as well as a $5.00 administrative fee. The registered domain name(s) will for the customer to keep.


Uptime

InMotion Hosting offers a99.9% uptime reliabilitywith its plans. However only its Business Class Pro plan comes with an explicit uptime guarantee as stated in itsservice level agreement:


Business Hosting Pro Plan SLA

After your purchase of a Business Class Pro account, you may contact Customer Support to have your physical uptime checked no more than once within a 30-day period. If your Business Class Pro Server has a physical downtime that is not within the 99.9% uptime you may receive one month of credit on your account. Approval of the credit is at the discretion of InMotion Hosting, dependent upon the results of the check performed by InMotion Hosting Customer Support.... Uptime guarantees only apply to Business Class Pro accounts.


An independent third-party monitoring site puts InMotion Hosting's average uptime at 99.9%since 2006.


Culture and management

We could not find much information on InMotion Hosting's founders, one of them being Sunil Saxena. There is however an interview done with Sunil byBit Rebelswhich paints a glowing picture of the company and the web hosting experience that Bit Rebels has received.


On a question regarding specific milestones in InMotion Hosting's history, Sunil says:


There are always milestones in a company's life cycle that take it from good to great. What was the first real break and milestone that really threw InMotion Hosting to the masses and how many of those milestones have you had since?

Sunil: As a company, the first major milestone reached was after the first year, when Todd and I realized the renewal rate — customers re-signing after that first year of hosting — was well above industry standard. Seeing that rate being so far above the norm was the first indication that they were doing something right and achieving their goal of putting customer service first.


In an another interview, Sunil explained the company's goals :


What are your goals and where do you see InMotion Hosting in the future?

Darin: Our goals are really very simple. Provide the best possible experience for our customers through top notch service, unparalleled uptime and software that make lives easier for the business. In the future, we feel that this market will remain very competitive and there will be some market consolidation. Time in and time out, we have seen big business fall short at providing proper service to the web hosting customer. We feel that our blend of technical expertise along with attention to customer care will allow us to succeed in this industry.

BitRebels - 2010


InMotion Hosting has been aCNET 3 Star Certified Service Providersince 2002. To achieve a 3 out 3 rating that InMotion Hosting has done, a web host must have the following features :


  • Offers minimum of 30-day guarantee for basic plans.

  • Has clearly published privacy policy.

  • Site performance exceeds industry standard.

  • Resolves order problems swiftly and efficiently.

  • Responds to all customer service e-mail and phone calls within two business days.

To elaborate on that last point above, we know that InMotion Hosting has speedy response times from Sunil's interview with Bit Rebels :


What is the average wait time for a support ticket and what do you think makes InMotion Hosting so much better than the rest on the market?

Darin: The average wait time for a ticket is 30-60 minutes. That's from contact to problem solved. You can tell by the numbers of employees we devote to support and systems that we take that aspect of the business pretty seriously, and we're always looking to improve our response times and services.


In an interview, Darin Hardy, the Marketing Manager at InMotion Hosting, explains the company's policy on its unlimited hosting plans :


Many “unlimited hosting companies” suspend hosting accounts due to high load. What is InMotion Hosting policy about this?

Darin: We don't suspend accounts outright; if a client is affecting the quality of service for other clients we'll immediately move them to a different machine. We'll take a look at what's causing the issue. If it's a broken script or an inefficient SQL query we'll work with them on getting the issue resolved, if it's just a matter of their site requiring more resources we'll work with them on moving up to a VPS or dedicated server.


That's another great thing about going with InMotion Hosting, we provide businesses with a clear path to grow their online presence as their business grows. We've had quite a few clients that have started out as a local business and have grown nationally, if they were with one of the “One Size Fits All” hosts that only offer shared hosting they would have had to gone through the troublesome process of finding and switching to another host.


InMotion Hosting is also accredited by the Better Business Bureau (BBB) since 2003 with an A+ rating, the highest possible. It's A+ report states that the BBB has determined that the company meets the BBB's accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints.


Plan Features & Add-Ons

InMotion Hosting's plans come with numerous features and extra add-ons - some which may come with additional monthly charges. Click on the links below to learn more.

Green Hosting

InMotion Hosting is considerably more proactive than its peers when it comes to green or environmentally-friendly hosting. Virtually all web hosts operate large data centers which consume large amounts of energy, a substantial portion which goes into cooling and air-conditioning to moderate the temperature of the data centers so that they function optimally and don't overheat.


InMotion Hosting opened up thefirst ever Green Data Centerin Los Angeles that uses Outside Air Cooling Technology, reducing cooling costs by 70% and cutting it's carbon output by 2000 tons annually.


InMotion Hosting has also partnered withTrees For The Future, a non-profit organization dedicated to sustainable agroforestry to provide for the planting of 5,000 trees throughout the developing world.


Special offers

InMotion Hosting periodically offers discounts on its web hosting plans. Do check out ourInMotion Hosting Promotionspage for the latest available promotions.


Conclusion

InMotion Hostingis a good web hosting choice with a complete range of business class hosting plans that cater to businesses that want a reliable online presence with good uptime. As such, speed and performance is emphasized in all of its plans. Suitable for e-commerce websites of any size.



In a

nutshell

* For web hosting company in general and not to specific plans.

Pros

1.

Business Class Hosting

InMotion Hosting offers a robust range of business class shared hosting plans that cater to ecommerce sites. It also offers a powerful selection of dedicated server plans in its Commercial Class range.

2.

Long Refund Periods

InMotion Hosting offers a 90 day money back guarantee with its shared hosting plans. It also offers a 30 day guarantee with its VPS and even dedicated server plans.

3.

Uptime Refunds

InMotion Hosting will provide one month of credit for its Business Class plans if there is downtime in excess of the 99.9% guaranteed. Its dedicated plans are also covered by a network guarantee that offers a prorated refund for downtime experienced.

Cons

1.

More pricey

InMotion Hosting's plans are slightly more costly than its peers as it caters more to high-performance sites.

InMotion Hosting

Shared Hosting Plans



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Worldwide, the digital warehouses i.e data centers use about 30 billion watts of electricity, roughly equivalent to the output of 30 nuclear power plants.

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