HostPapa Web Hosting Review




Aug 27 - 2014


Web Hosting Review

HostPapais one of the newer web hosting providers that was founded in 2006 in Toronto, Canada. It was one of the first web hosts to offer 100% green hosting that since been emulated by a number of other web hosting providers.

Who is HostPapa? Carrie Radske, Affiliate Manager at HostPapa explains :

Carrie: Just look at the HostPapa logo–- he's a friendly fellow with a welcoming glint in his eye. We wanted a name and a face that reflected our commitment to bringing a personal touch to web hosting. Our motto has always been, “let Papa take care of you.” We like to think of HostPapa as a big and boisterous family! We support each other, have some fun, and do what we can to see every member of the family succeed. - 2011

HostPapa presently operates in the U.S., the UK, Canada and Australia.

HostPapa Plan

HostPapa offers only one shared hosting plan, its eponymousHostPapa Planthat starts a promotional rate of $3.95 per month and comes with the following features :

Features Overview HostPapa Plan

Disk Space




Domains per Account




Parked Domains


MySQL Databases


Setup Fee


99.9% Uptime Guarantee

Free Domain Name

cPanel Control Panel

CloudFlare CDN

Content distribution network that greatly improves website loading times.

30 Day Money Guarantee

Full refund (excluding domain registration & add-ons) within 30 days of cancellation.

36-Month Term

3 year plan



24-Month Term

2 year plan



12-Month Term

1 year plan



Email Features

Email Features HostPapa Plan

Email Accounts


Email Autoresponders

Webmail Access

POP3 / IMAP Support

Customizable Spam Filters


Protects against spam by using a variety network tests to identify spam signatures.

E-Commerce Features

E-commerce Features HostPapa Plan

SSL Secure Server

Free Generated Certificate

Open PGP / PGP Encryption

PayPal Integration

Shopping Carts

Popular shopping platforms including osCommerce & Zen carts.

Site Tools

Site Tools HostPapa Plan

HostPapa Website Builder

Powerful drag & drop builder with 100s of flexible templates & layouts.


WordPress, b2evolution, PixelPost & more


phpBB, Simple Machines, Gbook & more

Content Management

Drupal, Joomla!, Moodle & more

Photo Galleries

Gallery2, Coppermine, ZenPhoto & more

Poll, Survey & Counter Tools

Site Promotion

Site Promotion HostPapa Plan

Google AdWords Credit


Yahoo! / Bing Search Credit


Facebook Advertising Credit


Amazon Product Ads


MIVA Pay Per Click Advertising


SEO Tools

Guaranteed to get website indexed in Google in 24 hours



Customer Support

Customer Support HostPapa Plan

Video Tutorials

24 x 7 Customer Support

Phone, Email & Live Chat

Help Center

Extensive Online Help Center & Ticketing System

Extra Add-Ons

Value Addons HostPapa Plan

Automatic Site Backup

Provides automated daily backup to prevent against data loss.



SiteLock Basic

Blocks malicious traffic & scans daily for other harmful threats.




Mobile website builder to make your website look great on all mobile devices.



Regular Rates

Do note that the HostPapa Plan will renew at the following regular rates upon expiry of the initial registered hosting term.

Renewal Pricing HostPapa Plan

36 Month Term

3 Year Plan



24-Month Term

2 Year Plan



12-Month Term

Yearly Plan



Automatic Renewal of Plans

As mentioned above, something that potential customers may be unaware of but is practised by almost every web host today is the automatic renewal of a customer's plan upon its expiry as a courtesy.

This is stated in HostPapa'sTerms of Servicereproduced below :

10.5  Renewals

Services purchased for a set period (for example, three years) will be automatically renewed upon the expiry of that period unless you give HostPapa written notice of your intention to terminate them at least 30 days prior to the expiry of that period. They will be renewed at HostPapa’s then current rates for such Services.

If you would like to opt out of this automatic renewal option, simply send HostPapa an email of your intention.

Cancellation / Refund policy

HostPapa offers a standard 30-day money back guaranteefor its shared and reseller hosting plans which entitles customers to a full refund if they decide to cancel their accounts within 30 days of the original purchase date.

This is stated in HostPapa'sTerms of Service, the relevant parts which have been reproduced below:

8.10  30 Day Guarantee of Hosting Services

(A) If at any time during the 30 day period beginning on the date that you purchase Hosting Services for the first of your websites to be hosted by HostPapa you are not satisfied with the Hosting Services that you are receiving, you may terminate this Agreement by using the web-based tool that HostPapa provides to you to manage your account to terminate the Hosting Service. If you do so, you will receive a refund.

10.  Suspension and Termination

10.2  You may terminate any Service at any time by using the web-based tool that HostPapa provides to you to manage your account to terminate the Service. PLEASE NOTE: Subject to section 8.10, any amounts paid in advance for Services will not be refunded.

Standard nonrefundable fees are excluded from refunds including domain names registrations under HostPapa’s “free for life” promotion, domain privacy, setup fees, mobile sites and other add-on services.


HostPapa offers a99.9% uptime guaranteewith all its plans. In its Terms of Service:

4.   Description of Services

J.  Measure.  HostPapa will use reasonable efforts to ensure that the Hosting Services will be Available other than for "Scheduled Maintenance" at least 99.9% of the time, measured monthly. Any maintenance or other work performed on HostPapa’s technology infrastructure that takes place during the Maintenance Window or with at least 48 hours’ prior notice posted to the Site is “Scheduled Maintenance”.

HostPapa's uptime guarantee is however not backed by any form of customer compensation in the event that the claimed 99.9% uptime is not achieved.

Culture and management

There is little information on HostPapa’s founders. We did come across some interviews conducted with the staff of HostPapa that may provide some insight on its corporate culture. Carrie (whom we introduced earlier) has this to say about HostPapa:

There are hundreds of web hosting companies out there. Why should a customer turn to you?

Carrie:  HostPapa sets a high standard for customer service. We're always available to talk to our clients and answer their questions, big and small. The online world can seem so impersonal - we like to bring some warmth back. Behind every computer out there is an individual with his or her own vision and goals. We want to bring those plans to reality. - 2011

In another interview, Maricel, a HostPapa employee, explains :

Question: Why do you think HostPapa is special compared to other web hosting companies?

Maricel:  Several things come to mind based on our customer feedback: People really do care about the environment and tell us all the time that they are drawn to HostPapa because of our commitment to being a green web hosting company. We are 100% green certified and will continue to reinvest in that commitment.

Our customer support is excellent and one of the reasons for this, we feel, is because all customer support staff members are HostPapa employees. Speaking of support, we offer it in English and French right now, with other languages to follow. Unlike many other web hosting companies, we do not outsource any of our support. We also complete customer surveys regularly in order to benchmark our performance. - 2011

Another HostPapa employee, David Packard, puts it this way :

There are a lot of similar hosting services out there. What do you think distinguishes HostPapa from the competition?

David:  That’s an easy one! Our world-class customer service puts us ahead of the others. We provide professional support through phone, chat and email service. We also offer a wide range of video tutorials and online help documents. Our features include a choice of shopping carts, a website builder, unlimited add-on domains and, of course, MySQL databases and everyone’s favorite cPanel control panel.

To make it easy for HostPapa clients to find solutions, we have built an extensive knowledgebase of FAQs, with hundreds of answers. We update and add to this knowledgebase regularly. - 2010

So from the interviews above, we gather that customer service is an important part of HostPapa’s focus in line with its slogan of “Let Papa Take Care of You”.

Plan Features & Add-ons

HostPapa offers a number of value-added services on top of its web hosting plans. Check out the links to learn more.

Green hosting

HostPapa is known predominantly for its green web hosting efforts and is100% poweredby certified green renewable energy sources through the purchases of Green Tags (another name for Renewable Energy Certificates or RECs) from certified green energy suppliers.

HostPapa has also participated in other green initiatives including a partnership with the Love Trees, a foundation that manages a global children’s educational planting program, to donate 10,000 trees to school children in Africa, Haiti and North America in conjunction with Earth Day 2011.

Andrea Koehle Jones, founder and executive director of Love Trees has this to say :

Andrea:  It's exciting to partner with a hosting company that is taking powerful steps to green the internet by helping kids and the planet. Thanks for helping to make the world a better place and thanks for helping Love Trees grow.


HostPapais a solid web hosting choice with a range of affordable web hosting solutions that can cater to the needs of most consumer and business websites.

One downside is thatHostPapadoes not presently have dedicated server hosting solutions but what it offers should be sufficient for most websites with the exception of the most high-traffic sites.

In a


* For web hosting company in general and not to specific plans.



Solid Customer Service

HostPapa offers solid customer and technical support for its web hosting plans.


Good host for beginners

HostPapa is a good choice for beginners starting out simple websites and small to medium size businesses.


Green Hosting

HostPapa buys 100% of its energy consumption in Renewable Energy Credits.



No Uptime Refund

HostPapa offers a 99.9% guarantee with its plans but does not offer any refunds for downtime experienced.


No Dedicated Hosting

HostPapa presently only offers shared and VPS hosting plans which may not be suitable for some very high-traffic sites.

Host Papa

HostPapa Plan

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