HostGator Dedicated Hosting Review

By

Cosmo

|

Oct 14 - 2014

HostGator

Dedicated Server Hosting Review

HostGatoris one of the largest and most prominent web hosts on the Internet today. The company was founded by current chairman Brent Oxley in 2002 who started HostGator from his dorm room at Florida Atlantic University.

It has since charted an impressive growth from just 112 active customers in 2003 to a present customer base of around 400,000. It is presently the 4th largest web host in the world today, hosting more than 8 million websites across its 12,000 Intel-powered servers.


The 2.1 million domains hosted by HostGator account for approximately1.5%of the world’s Internet traffic – a massive number.


It is not surprising then that HostGator was named as one of the fastest growing private companies in America by Inc. magazine in 2009 and 2008. In 2008 when it was first listed in the Inc500, it was 21st fastest growing company in the United States and the fastest growing web hosting company in the industry.


More impressively, it was the fastest growing private company in the whole of Texas. From 2007 to 2009, HostGator registered a mind-blowing growth of 896% in the 3-year period.


Dedicated Hosting Plans

For the most demanding high-traffic websites, HostGator offers robustdedicated serverplans for growing websites that have outgrown VPS hosting solutions with the following specifications :

Package Basic Standard Elite Business

Price

$174

monthly

$219

monthly

$279

monthly

$374

monthly

Processor

Intel Xeon Dual Core, 2.3GHz (4 threads)

Intel Xeon Quad Core, 2.5GHz (8 threads)

Intel Xeon Quad Core, 2.5GHz (8 threads)

Intel Xeon Quad Core, 3.3GHz (8 threads)

Datacenter Location

Texas, U.S.A.

Texas, U.S.A.

Texas, U.S.A.

Texas, U.S.A.

DDR Memory

4 GB

4 GB

8 GB

16 GB

Hard Drive

500 GB

RAID-1

1 TB

RAID-1

1 TB

RAID-1

1 TB

RAID-1

Bandwidth

10 TB

15 TB

20 TB

25 TB

IP Addresses

2

3

4

5

99.9% Uptime Guarantee

Domains

Unlimited

Unlimited

Unlimited

Unlimited

Sub Domains

Unlimited

Unlimited

Unlimited

Unlimited

POP3 Accounts

Unlimited

Unlimited

Unlimited

Unlimited

Cancellation / Refund policy

HostGator dedicated server hosting plans are not covered by its standard 45-day money back guarantee. This is stated in its Terms of Service which we have reproduced below :

12. Money-Back Guarantee

A. Dedicated Servers : There are no refunds on dedicated servers. The forty-five (45) day money- back guarantee does not apply to dedicated servers.


Uptime

HostGator's dedicated server plans are not covered by its standard 99.9% uptime guarantee but a separate network guarantee with the following refund scheme :

Shared / Reseller VPS / Dedicated

99.9% Uptime Guarantee

Network Guarantee

  • Subscribers are entitled to 1 month of credit if a shared or reseller server falls short of the 99.9% uptime level guaranteed.

  • Planned server maintenance does not count as downtime.

  • As long as the server is available to deliver a subscriber's content, HostGator considers the guarantee met. It is the subscriber's responsibility to have working content for their websites.

  • Subscribers will receive a prorated credit for the amount of time that the server is down.

  • Planned server maintenance does not count as downtime.

  • As long as the network is available, HostGator considers the guarantee met. It is the subscriber's responsibility to ensure that there's a valid email & current root password on file for the dedicated server to prevent downtime from forced password resets.

HostGator carries out periodical maintenance of its servers which are not to be regarded as downtime. When checking on your downtime statistics, keep in mind also that you cannot use third party monitoring services to justify your claim due to a variety of factors including the monitor network capacity / transit availability.


An independent web host uptime monitoring website records HostGator's uptime at99.9%since 2005.


However, following EIG's acquisition of HostGator in 2012, there have been numerous outages of EIG's data centers in Provo, Utah, that have caused lengthy downtime for its customers.


Dedicated servers offer the best uptime of all web hosting solutions and are generally unaffected by server downtime arising from excessive consumption of shared server resources by other users on the same server (e.g in shared hosting environments).


However, customers may still experience downtime in cases such as unexpected hardware failure or power blackouts that neither can be foreseen nor is under the control of the web hosting company.


Customer Support

HostGator has always held a high reputation for its responsive and helpful customer service. Most open tickets are resolved promptly and its forums are also helpful to a great extent as they are tended by an experienced staff. If your queries have not been answered after being directed through the available normal channels, you can always email them directly to escalate your concerns.


We have also observed that HostGator has been very civil and courteous in its communications with even abusive and unreasonable of customers which is the hallmark of admirable customer service.


Culture and management

We believe that the culture of the company is indirectly informed and influenced by its management. True to and consistent with its dedication to customer service, we find that HostGator has a very people-friendly management team.


For example, see this reply to acustomer's snail mailletter to Brent whom the customer had mistaken for the CEO of InMotion Hosting. The customer was expressing his dissatisfaction on the "dispassionate and uncivil" customer service he had received from the web host.


Brent subsequently replied :


Dear Customer,


I’m emailing you in regards to a letter I received in the mail from you today. In this letter you described a few recent negative support experiences you had with Inmotion hosting. I wish I could say I’m sorry for these negative experiences you had but unfortunately I’m not.


In fact it pleases me slightly to hear about your poor experience with Inmotion. I highly recommend you take your business to hostgator.com immediately.


As owner of HostGator I’ll do everything in my power to make sure you receive 99.9% uptime along with 24/7 quality support. If you’re interested in signing up with us I’ll be happy to give you the first 6 months of service free to try us out. I’ll also do my best to make sure that the correct owner of InMotion gets this message. =)


Please let me know if there is anything else I can assist you with.


Sincerely,

Brent Oxley


In an interview, Brent described the principles to building a successful hosting company :


Brent: The most important aspect to a successful hosting company is a happy customer base. If your customers are happy they will spread the word, which in turn will result in plenty of business.

Hostsearch - 2011


And on the strengths of HostGator?


Brent: This all comes down to our employees. If you replace everyone in our company we become just another run of the mill hosting company. HostGator isn't doing much different than the thousands of competing hosting companies; we're just doing it better than the rest.


All of our management is promoted from within the company and required to get their hands dirty. It doesn't matter how small a customer is, they're able to talk with anyone in management.


We don't get caught up on hype and buzz words.


We are a powerhouse when it comes to spending money on marketing. 


And most importantly we do our best to keep things real.


HostGator was acquired in 2012 by EIG, a technology company that is also a parent company for many other prominent web hosting companies including Bluehost, Just Host, HostMonster and FatCow.


Although there were some initial apprehensions about the acquisiton, mostly because EIG was reputed to be concerned only with profits and less with delivering a superb web hosting experince, Brent explained :


Brent: When I first heard about EIG purchasing Bluehost in November 2010, I was extremely ecstatic. The first thoughts that came to mind were that EIG was going to destroy the company, resulting in one of our biggest competitors going the way of the dodo. However, rather than plunder and pillage, they've hired and flourished.


Bluehost was at 280 employees when the sale closed and they have 450 today. Their management team has stayed the same and the culture has stayed the same. Now, the Bluehost culture, employees, and philosophy have taken hold to become the new status quo of EIG.


I'm confident the same will happen once again with the best of HostGator culture, ideas, people, and leadership coming together at EIG to create a more powerful hosting company than the world has ever seen. In fact, I've heard that EIG with HostGator will be even bigger than GoDaddy.

Source


Plan Features & Add-Ons

HostGator offers a number of value-added services in addition to its web hosting solutions including CloudFlare's content distribution network and CodeGuard. Click on the links below to find out more.

Green Hosting

To help offset its carbon emissions, HostGator buys theequivalent of 130%of its server energy consumption in Renewal Energy Certificates (REC) through an agreement with3Degrees, one of America’s leading renewable energy sales, trading and advisory firms. This means that HostGator is effectively powered by wind energy.


An REC purchased by HostGator represents one megawatt hour of renewable electricity generated and delivered to the relevant power grid by wind energy from wind farms in the state of Texas.


According toHostGator, this is the equivalent of:


  • Removing 444 cars from the road for a year.

  • Powering 321 homes with clean energy for a year.

  • Saving 5,654 barrels of oil.

  • Protecting 551 acres of forest for a year.

In one of itshelp pages, HostGator explains its stand on green hosting :


Is this just a marketing ploy?

No.  HostGator really does want to do its part to help deal with climate change.  If we were only interested in marketing, we could have done a program at a much lower cost.  Instead, we've implemented a very strong program at a substantial cost.


Special Offers !

Use our exclusive promo coupon: hostbotgator to get25%off any of HostGator's web hosting plans ! Check out HostGator's latest promotions and couponshere.


Conclusion

HostGatorremains one of the most popular web hosting choices today by offering its customers a consistenly positive experience in terms of performance and customer support. It is a safe bet both for beginners and advanced users alike.



In a

nutshell

* For web hosting company in general and not to specific plans.

Pros

1.

Reliable Web Host / Good Plans

HostGator has historically been one of the most reliable web hosting providers with a good selection of hosting solutions at fair prices.

2.

Excellent Customer Support

HostGator has always emphasized on providing good customer support which it continues to deliver on.

3.

Comprehensive Refunds

HostGator offers refunds for cancellations and excessive downtime experienced even for its dedicated server plans. It also offers full refunds upon cancellation within 45 days of registration of a prorated refund for the remainder of the hosting term after 45 days.

Cons

1.

Recent Service Interruptions

There have been numerous service interruptions since EIG's acquisition of HostGator.

Host Gator

Dedicated Server Plans



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