FatCow Web Hosting Review

By

Cosmo

|

Aug 25 - 2014

FatCow

Web Hosting Review

FatCowwas established in 1998 and is today a well-known brand name in the web hosting industry for personal and small and medium size business solutions.

FatCow pioneered the"one plan one price"philosophy practised by many other web hosts today. It began offering its signature all-in-one web hosting solution when its founders observed that many other web hosts at the time offered confusing pricing schemes replete with techno jargon and not much in the way of customer support.


FatCow wasacquired byEndurance International Group (EIG) in 2005. EIG may be a familiar name as it is also the parent company of a large number of other web hosting providers including iPage, Just Host, HostMonster and Bluehost.


EIG is also a subsidiary of UnitedWeb that is run by Thomas Gorny, the founder of iPage. As you can expect, much of the same policies and features are similar but marketed differently.


Shared Hosting Plans

FatCow has been offering its “one plan one price” plan since 1998. ItsOriginal FatCow Planstarts at the promotional rate of $4.67 per month with the following features :

Features Overview Original FatCow Plan

Disk Space

Unlimited

Bandwidth

Unlimited

Domains per Account

Unlimited

Subdomains

Unlimited

Parked Domains

Unlimited

MySQL Databases

Unlimited

Setup Fee

Free

Free Domain Name

cPanel Control Panel

Money-Back Guarantee

Full refund (excluding domain registration & add-ons) within 30 days of cancellation.

36-Month Term

3 year plan

$40.00

yearly

24-Month Term

2 year plan

$40.00

yearly

12-Month Term

1 year plan

$45.00

yearly

Monthly Term

1 month plan

$15.00

monthly

Email Features

Plan Original FatCow Plan

Email Accounts

Unlimited

Email Autoresponders

Webmail Access

POP3 / IMAP Support

Spam Scanning Service

E-Commerce Features

Plan Original FatCow Plan

SSL Secure Server

PayPal Integration

PowerPay

ShopSite Cart

Award-winning ecommerce platform for small to medium-sized businesses.

Site Tools

Plan Original FatCow Plan

Website Builder

Free Weebly Drag & Drop Site Builder.

Blogs

WordPress, b2evolution, PixelPost & more

Forums

phpBB, Simple Machines, Gbook & more

Content Management

Drupal, Joomla!, Moodle & more

Photo Galleries

Gallery2, Coppermine, ZenPhoto & more

Poll, Survey & Counter Tools

SIte Promotion

Plan Original FatCow Plan

Google AdWords Bonus

$100

Yahoo! / Bing Search Credit

$50

Facebook Advertising Credit

$50

Yellowpages.com Listing

Free

Free Toll-Free Phone Number (U.S. Only)

HubSpot's Website Grader

Customer Support

Plan Original FatCow Plan

24 x 7 Support

Phone, Email & Live Chat

Help Center

Extensive Online Help Center & FAQ library

Satisfaction Pledge

Unique FatCow Heifercratic Oath

Extra Add-Ons

Plan Original FatCow Plan

SuperBoost Pack

Performance add-on that accelerates your site and removes malware.

$3.00

monthly

SiteLock Basic

Scans your site daily for malware & other harmful threats; also blocks malicious traffic.

$1.25

monthly

SubmitNet Basic

Optimizes & submits your site to business directories & top search engines.

$0.83

monthly

goMobi

Mobile website builder to make your website look great on all mobile devices.

$2.99

monthly

JumpStart

Puts up a temporary website quickly with business information & contact details.

$29.95

Charged once

FatCow Directory Listing

Reach thousands of potential customers by adding your site to FatCow's directory.

$1.00

monthly

Do note that a customer's plan will automatically renew at the following regular rates.

Hosting Plan Regular Rate

36-month term

3 year plan

$7.49

monthly

24-month term

2 year plan

$8.49

monthly

12-month term

1 year plan

$9.49

monthly

Automatic Renewal of Plans

FatCow automatically renews its customers' plans upon the expiry of their initial registered hosting terms as a courtesy. This discretion can be found in itsUser Agreement:


8. Billing and Payments

You acknowledge, agree and authorize us to automatically bill and/or charge on your credit card for successive terms of equal lengths as the initial term, unless terminated or canceled by either party as provided in section.


This is a standard web hosting industry practice but one that potential customers may not be aware of. You can simply send FatCow an email to opt out of this auto-renewal function.


Cancellation / Refund Policy

FatCow provides a standard30-day money back guaranteewith its plans. Under the guarantee, all hosting fees will be refunded if an account is canceled within the first 30 days with the exception of standard non-refundable setup and domain registration fees. The money back guarantee is also only valid for credit card payments only.


Uptime

We were unable to locate any of FatCow's uptime statistics or any guarantees on it. An independent third-party uptime monitoring website has recorded FatCow's uptime at99.9%since 2005.


Culture and management

We have mentioned earlier that FatCow was acquired by EIG in 2005, the company which also owns and operates a number of other web hosts including Bluehost, iPage and HostMonster. As such, FatCow is part of a very large network of web hosts operated by EIG (and its parent UnitedWeb).


There have been concerns that being part of EIG may be detrimental to FatCow's web hosting service as bottom lines and revenue may be emphasized ahead of providing customers with a good web hosting experience.


Paul Bukhovko, FatCow's Marketing Manager, in an interview describes what makes FatCow different from its competitors :


Web hosting is a very competitive industry. What makes FatCow stand out from the competition? How is FatCow different than other hosting companies?

Paul: Aside from our dedication to quality customer service, at FatCow, we like to have fun. Right now, we re running our “Host Smart, Drive Smart” giveaway, where every customer who signs up is automatically entered to win a 2010 Smart Fortwo Pure Coupe, a Vespa scooter, or one of four Schwinn bikes. The contest is a fun way to continue our ongoing commitment as a “green” company, while giving back to our customers.

Topwebhostingreview.com


Another clever way that FatCow distinguishes itself from other web hosts is that it has its very ownHeiferCratic Oath. FatCow's aptly-named Moo Crew pledges that if it is unable to give a positive support experience in response to a technical issue or question, FatCow will give the subscriber one month of free hosting.


Paul further adds :


Question: Can you please tell us about the HeiferCratic Oath on your site?

Paul: It may sound funny, but we take customer support very seriously. That's why we choose the name for our pledge, similar to the Hippocratic Oath. We understand, when our customers have a question or technical issue, they want someone to be there for them with an enthusiastic can-do attitude.


That's just what people get when they contact our support team. If we don't deliver a positive support experience we'll give a customer a free month of hosting, the customer gets a free month of hosting. We put our money where our mouth is.

top-ten-web-hosting.com - 2010


Plan Features & Add-Ons

FatCow offers a number of extra value-added services on top of its web hosting plans which we discuss below. Click on the links below to find out more.

Green hosting

FatCow purchases Renewable Energy Certificates (RECs) to offset its energy usage. This means that its servers are effectively 100% powered by wind energy supplied byCommunity Energy Inc. By doing this, FatCow prevents the release of 999 metric tons of carbon dioxide into the Earth's atmosphere each year.


FatCow is also aGreen Power Partnerwith the U.S. Environmental Protection Agency. According to the EPA s website :


“Partnering with EPA can help your organization lower the transaction costs of buying green power, reduce its carbon footprint, and communicate its leadership to key stakeholders. Buying green power is one of the easiest and most effective ways to improve your organization's environmental performance.”


Special offers

FatCow periodically offers discounts on its web hosting plans. Do check out ourFatCow Promotionspage for the latest available promotions.


Conclusion

FatCowis a reliable and solid web host for small and medium-sized businesses. We like FatCow's commitment to customer satisfaction which is backed by its quirky HeiferCratic Oath and one month free hosting guarantee if its subscribers do not receive a positive customer support experience. One downside is the lack of an uptime guarantee or similar statistics.



In a

nutshell

* For web hosting company in general and not to specific plans.

Pros

1.

Solid Plans at Decent Prices

FatCow offers a complete range from shared to dedicated server hosting solutions at affordable prices.

2.

Good Customer Support

FatCow's HeiferCratic Oath offers customers a free month of hosting for unsatisfactory customer service received.

Cons

1.

No Uptime Guarantee

FatCow does not offer any uptime guarantees or refunds for excessive downtime experienced.

Fat Cow

Original Moo Plan



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