Arvixe Web Hosting Review

By

Cosmo

|

Sep 5 - 2014

Arvixe

Web Hosting Review

Arvixeis a privately-held web hosting company founded in 2003 by Arvand Sebatian, then a twenty-something year old studying at the California Polytechnic State University.

While being one of the smaller web hosting providers on the market today, it has grown considerably over the past few years to establish itself as one of the main players in the web hosting industry.


In 2011, it was listed as the209th fastest growing companyin the U.S. and the 17th fastest growing private IT company by Inc Magazine with a staggering 3-year growth rate of 1487%! Not bad for a small outfit operating in the company of many more well-established competitors.


In 2013, Arvand was featured inInc Magazine's list of 30 Under 30, a group of rising stars who are disrupting industries, making millions and building successful companies.


Shared Hosting Plans

Arvixe offers a comprehensive range of web hosting solutions to cater to every customer’s needs, from shared hosting up to dedicated hosting. Its shared hosting packages comprises of Linux and ASP.NET plans under thePersonal Classand more powerfulBusiness Classplans.


Arvixe's Personal class plans come in 4 types -Personal Class & Personal Class Pro- offered in Linux and Windows versions.


* PC denotes PersonalClass Plans

Plan PC PC Pro PC ASP PC Pro ASP

24-Month Term

2 year plan

$4.00

monthly

$7.00

monthly

$5.00

monthly

$8.00

monthly

12-Month Term

1 year plan

$5.00

monthly

$8.00

monthly

$6.00

monthly

$9.00

monthly

6-Month Term

Half year plan

$6.00

monthly

$7.00

monthly

$8.00

monthly

$10.00

monthly

Monthly Term

1 month plan

$7.00

monthly

$10.00

monthly

$8.00

monthly

$11.00

monthly

Disk Space

Unlimited

Unlimited

Unlimited

Unlimited

Bandwidth

Unlimited

Unlimited

Unlimited

Unlimited

Domains

6

Unlimited

6

Unlimited

Free Domain

Subdomains

Unlimited

Unlimited

Unlimited

Unlimited

FTP Accounts

Unlimited

Unlimited

Unlimited

Unlimited

cPanel Control Panel

X

X

DotNetPanel

X

X

Server Location

Customers may choose between servers in U.S. or Europe.

RVSiteBuilder

Advanced website builder integrated into Arvixe's control panel.

X

X

Script Installers

Includes Fantastico & Softaculous 1-click automatic installers.

X

X

CloudFlare CDN

Content Distribution Network that greatly improves website loading times.

X

X

Attracta SEO

SEO service that submits your sites to search engines & generate sitemaps.

X

X

1-Click Site Builder

Arvixe's easy 1-click website builder with over 500 templates to choose from.

X

X

Daily R1 Soft Backups

Automatic daily backups with many restoration options.

Email Features

Plans PC PC Pro PC ASP PC ASP Pro

Mailboxes

Unlimited

Unlimited

Unlimited

Unlimited

Secure IMAP & POP3

Autoresponders

Forwarders

Mailman Mailing Lists

X

X

Webmail

BoxTrapper Spam Blocker

Protects inboxes by requesting incoming sender verification before delivering emails.

X

X

SpamAssassin

Provides antispam protection by using a wide variety of network tests to identify spam signatures.

X

X

Spamhaus / SpamCop

Tracks & checks all incoming mails in realtime against a wide database of Internet spammers.

Business Class

Arvixe also offers a more powerful class of shared hosting solutions aimed at small and medium size business operating e-commerce sites with itsBusiness Class packagesthat come with the following features :


* BC denotes BusinessClass Plans

Plan BC BC Pro BC ASP BC Pro ASP

24-Month Term

2 year plan

$4.00

monthly

$7.00

monthly

$5.00

monthly

$8.00

monthly

12-Month Term

1 year plan

$5.00

monthly

$8.00

monthly

$6.00

monthly

$9.00

monthly

6-Month Term

Half year plan

$6.00

monthly

$7.00

monthly

$8.00

monthly

$10.00

monthly

Monthly Term

1 month plan

$7.00

monthly

$10.00

monthly

$8.00

monthly

$11.00

monthly

Disk Space

Unlimited

Unlimited

Unlimited

Unlimited

Bandwidth

Unlimited

Unlimited

Unlimited

Unlimited

Domains

6

Unlimited

6

Unlimited

Free Domain

cPanel Control Panel

X

X

DotNetPanel

X

X

RVSiteBuilder

Advanced website builder that integrates into Arvixe's cPanel.

X

X

Script Installers

Includes Fantastico & Softaculous 1-click automated installers.

X

X

CloudFlare CDN

Content distribution network that improves website loading times.

X

X

Attracta SEO

Submits sites to search engines & generate sitemaps.

X

X

1-Click Website Builder

X

X

Daily R1 Soft Backups

Automated daily backups with many restoration options.

Email Features

Plans BC BC Pro BC ASP BC ASP Pro

Mailboxes (POP3 & IMAP)

Unlimited

Unlimited

Unlimited

Unlimited

Secure IMAP & POP3

Autoresponders

Forwarders

Mailman Mailing Lists

X

X

Webmail

Includes Squirrelmail, RoundCube & Horde Webmails.

BoxTrapper

Protects email inboxes by requesting sender verification before delivering emails.

X

X

SpamAssassin

Antispam protection by using a variety of network tests to identify spam signatures.

X

X

Spamhaus / SpamCop

Checks incoming mails against a wide database of Internet spammers.

Do note that the promotional prices of $4.00 per month (Linux hosting) and $5.00 (ASP.NET hosting) are only available for 24-month accounts.


Both Personal and Business Class plans share similar features but the Business Class hasa cap on the number of usershosted on each server so that each Business Class account will be allocated more resources.


In a customer support article, Arvand explains the difference between thePersonal and Business classplans :


Arvand: The number of customers are exactly at the fraction of the price difference. Therefore, if a plan is 1/4th of the BusinessClass, then BusinessClass has a 1/4th as many customers on it. We don't make anymore or less money per PersonalClass vs BusinessClass server. Your benefit in the price difference is the users/server.


Having less users will improve response time and reliability but in rare cases of disaster recovery, we can not only restore a BusinessClass server faster but also to a closer time frame than PersonalClass due to smaller backup windows for BusinessClass.


Although the Personal Class packages are fully capable of running an e-commerce site, it does not come pre-packaged with other necessary features needed in running a full-featured e-commerce site such as security certificates and dedicated IPs, both which come with the Business Class packages.


Automatic Renewal of Plans

Interestingly, Arvixe unlike almost every other web host in the market, does not automatically renew a customer's plan upon expiry of the initial registere hosting term. In fact, customers will have to enable the auto-renewal option in their control panel after registering for a plan:read moreabout enabling Arvixe's automatic renewals.


Cancellation / Refund Policy

All Arvixe Personal, Reseller and Business Class plans come with a 60-day money back guarantee. Under Arvixe'sTerms of Service:


Money Back Guarantee

60 Day money back guarantee will only be offered under our Personal/Reseller (Linux and ASP Plans), Business (Linux and ASP Plans). Refunds will not be given to accounts that have been canceled or suspended due to abuse of our services based on our terms of service and acceptable use policy... Money back guarantee only applies to new accounts and does not apply to account upgrades.


Do note that the usual non-refundable fees such domain registration, SSL certificates, dedicated servers and marketing accounts (mailer accounts) are excluded from refunds.


Uptime

Arvixe plans are backed by a99.9% uptime guaranteewhich entitles a customer to the following refund schemes :

Personal / Business Dedicated Server

99.9% Uptime Guarantee

Network Guarantee

  • Arvixe offers refunds based on the amount of downtime experienced in excess of the 99.9% level guaranteed. You can read more about the calculation here under Money Back Guarantee section of Arvixe's Terms of Service.

  • Arvixe offers a 100% power and network guarantee with its dedicated servers. Customer can receive a pro-rated credit for the amount of time network/power is unavailable to the server over the days in the given month.

A third party web host uptime monitoring site records Arvixe's uptime at99.97%since 2005, one of the highest uptime recorded among web hosts today.


Culture and management

Arvixe as mentioned earlier was founded by Arvand Sabetian when he was only 22 years old making him one of the youngest web hosting company founders today.


Arvand was recently included in Inc Magazine's2013 list of 30 under 30as a testament to his entrepreneurship in building Arvixe. One of the interesting things about Arvixe is that it doesn't have a permanent headquarters despite having a staff count of 85 persons.


Arvixe : White Glove Web Hosting

Inc: Despite the fact that Arvixe has about 85 employees, it has no offices. "We’d lose a good portion of the staff if we tried to bring everyone into an office," says Sabetian. "And we’d ruin the lifestyle for the rest. Do I really want to do that?" Sabetian says he even has one employee who lives out of his RV, drives all over the country, and homeschools his kid.


How does Arvand manage his company without an office environment or physical headquarters?


Inc: But Sabetian knows exactly what that employee, and everyone else at Arvixe, is up to. Sabetian uses software and a complicated points system to tell how well his customer service reps are performing.


About 30 to 50 percent of his business is based on referrals, he says, which means the customer service has to be first-class, all the time. Customers can get live telephone help from Arvixe 24/7, and reps who are on the phone aren’t allowed to help people via online chats at the same time.


Being recognized in the Inc 500 list indicates that Arvixe is doing something right with its emphasis on what it calls theArvixe Advantage, an umbrella term for all the benefits that comes with hosting with Arvixe including great customer service.


Arvand explains in an interview:


Question: What sets your company apart from other providers?

Arvand: We are a support-centered company. Therefore, all of our processes revolve around insuring that we are providing the best possible support to our customers in our industry. At the same time, we like to make sure that customers feel that they can use us regardless of what they plan on doing on the web. Therefore, we've gained the reputation of providing the technology and resources and applications that many of our competitors simply do not.


In another interview, Florian Mettetal, Director of Marketing and Sales at Arvixe explains why a customer should choose Arvixe over other hosts :


Question : Why should somebody choose Arvixe over another host?

Florian: We have proven, even through very heavy amounts of growth, to continually provide excellent level of services to our customers. We also attempt our best to be that one stop shop for our customers. We don't forgo providing a service just because it may be more difficult to do so.


We want our customers to know that they can depend on us to provide them with the solutions they need whenever feasible. All of this at one of the lowest price points available on the web today, the value of our services is clear.

Hostucan - 2012


Arvixe also conducts monthlycustomer satisfaction surveysfor feedback on the service rendered to its customers. Every month, Arvixe will also announce a winner chosen from the surveys - April's winner won a Galaxy Tab 4.


The surveys provide Arvixe with valuable feedback such as the following for April 2014 :


April 2014 Survey Results

3660 surveys were sent. Out of 374 survey responses the average rating was 8.4171 and 89.3% would recommend us.


Plan Features & Add-Ons

Arvixe offer numerous extra value-added services on top of basic web hosting plans which we list below. Click on the links to find out more.

Green hosting

While Arvixe does well in the reliability and performance of its servers as well as customer service, Arvixe does not presently seem to have any green hosting initiatives. But this could be because Arvixe does not own its own data centers.


Special offers

Arvixe provides periodical discounts on its web hosting plans. Do check out ourArvixe Promotionspage for the latest available promotions.


Conclusion

Arvixeis one of the smaller, nimbler web hosting companies that offers a broad range of web hosting solutions that is able to cater the needs of even the most demanding sites. Its prices are fair and customer support is also regarded as top-notch. A safe web hosting choice from a fast growing company.



In a

nutshell

* For web hosting company in general and not to specific plans.

Pros

1.

Comprehensive range of solutions

Arvixe offers an extensive range of hosting packages to meet the needs of any type of sites. Its dedicated server range is highly customizable with an exhaustive list of upgrades to cater to even the most demanding sites.

2.

Uptime Guarantee

Arvixe offers a 99.9% uptime guarantee that entitles refunds on excessive downtime experienced. This includes dedicated servers which entitle customers to a prorated refund.

3.

High profile growing company

Arvixe is one of the few if not the only web host listed in Inc Magazine as one of the fastest growing company in the U.S. which shows the company is doing something right in keeping its customers happy. It's founder Arvand is also an effective leader despite his youth.

Cons

1.

No refunds for some plans

Arvixe does not offer refunds for cancellation for VPS and dedicated server plans.

Ar Vixe

Shared Hosting Plans



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